Refund Policy
REFUND POLICY (MODELSFORGE3D)
Effective Date: January 28, 2026
Last Updated: April 11, 2026
Website: https://www.modelsforge3d.com
Contact Email: artcomposite@gmail.com
This Refund Policy explains when refunds, credits, or replacements may be offered for purchases made through ModelsForge3D (the “Service”). By making a purchase, you agree to this Refund Policy.
Operator of the Service
The Service is operated under the ModelsForge3D name by Sole Proprietor Kolenko Oleksandr Yuriiovych, a registered sole proprietor in Ukraine.
Business details:
Sole Proprietor: Kolenko Oleksandr Yuriiovych
Tax ID (RNOKPP): 2557617591
Registered Address: 9 Movchanivskyi Lane, Kharkiv, Kharkiv Region, 61140, Ukraine
Contact Email: artcomposite@gmail.com
Important
The Service provides digital services and digital deliverables. Because such services may be provided or consumed immediately, refunds are limited.
Payments and refunds may be processed through third-party payment providers, and some refund requests may be subject to provider review and approval.
Nothing in this Refund Policy limits any mandatory rights you may have under applicable law.
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1) Definitions
Credits (Tokens): prepaid units that may be used to access paid features, such as generation or processing.
Purchase: any paid transaction for Credits, subscription access, or other paid features.
Request / Task: a generation, processing, conversion, repair, check, or similar request submitted through the Service.
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2) General Rule
Once Credits have been purchased, they are generally non-refundable, including unused Credits, except where required by applicable law or as expressly described in this Policy.
Once Credits have been used, or a paid digital service has been provided or made available, the related Purchase is generally final, except where required by applicable law.
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3) When We May Offer a Refund, Credit, or Re-run
We may offer a refund, partial refund, replacement Credits, or a re-run, at our discretion, in the following situations:
A) Duplicate or incorrect charge
If you were charged more than once for the same Purchase, or the charged amount is clearly incorrect, we will correct it by refunding the duplicate or overcharge, or by crediting the difference.
B) Service failure caused by a verified technical issue on our side
If a paid Request fails because of a confirmed technical problem on our side, for example if the Service fails to create the Request or reports a failure without providing any usable result, we may:
- restore the Credits;
- provide equivalent replacement Credits; or
- issue a refund, where appropriate.
We may refuse refunds if we reasonably detect abuse, fraud, or repeated bad-faith refund requests.
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4) What Is Generally Not Refundable
Refunds are generally not provided for:
- unused Credits;
- dissatisfaction with AI-generated or creative output, because results may vary and may not be unique;
- Requests that completed successfully but do not meet your preferences or expectations;
- issues caused by your own materials, such as unclear prompts, low-quality images, corrupted files, or problems with your device or network;
- Credits that have already been used, in whole or in part;
- accounts suspended or terminated due to violations of our Terms;
- third-party fees not charged by us, such as fees charged by your bank or payment provider.
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5) Chargebacks and Disputes
If you believe a charge is incorrect, please contact us first at artcomposite@gmail.com so we can try to resolve the issue.
Filing a chargeback without contacting us first may delay resolution and may result in temporary account limitations while the matter is being reviewed.
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6) How to Request a Refund
Please email artcomposite@gmail.com with the subject line: “Refund Request” and include:
1) the email address used for your account;
2) the approximate Purchase date, time, and amount;
3) what you purchased, such as Credits or subscription access;
4) a short explanation of the issue;
5) any helpful screenshots or error messages, if available.
We may request additional information to verify the Purchase and help prevent fraud.
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7) Refund Processing
- Approved refunds are generally issued to the original payment method, subject to the policies and processing procedures of the applicable payment provider.
- Processing times depend on your payment provider and bank, so timing may vary.
- If a refund cannot be returned to the original payment method, we may, where appropriate, offer replacement Credits instead.
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8) Changes to This Policy
We may update this Refund Policy from time to time. We will update the “Last Updated” date at the top of this page. Continued use of the Service after changes become effective means you acknowledge the updated Policy.
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9) Contact
Refund questions: artcomposite@gmail.com
Operator of the Service:
Sole Proprietor Kolenko Oleksandr Yuriiovych
Tax ID (RNOKPP): 2557617591
Registered Address: 9 Movchanivskyi Lane, Kharkiv, Kharkiv Region, 61140, Ukraine