Refund Policy
REFUND POLICY (MODELSFORGE3D)
Effective Date: January 28, 2026
Last Updated: January 28, 2026
Website: https://www.modelsforge3d.com
Contact Email: artcomposite@gmail.com
This Refund Policy explains when refunds, credits, or replacements may be offered for purchases made through ModelsForge3D (the “Service”). By making a purchase, you agree to this Refund Policy.
Important
The Service provides digital services and digital deliverables. Because digital services can be consumed immediately, refunds are limited.
Payments and refunds may be processed through third-party payment providers, and some refund requests may be subject to provider review and approval.
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1) Definitions
Credits / Tokens (“Credits”): prepaid units that may be used to access paid features (e.g., generation or processing).
Purchase: any paid transaction for Credits, subscription access, or other paid features.
Job / Task: a generation or processing request submitted through the Service.
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2) General Rule (Digital Services)
All Purchases are final once Credits are used or a paid digital service has been delivered or made available, except where required by applicable law or as expressly described in this Policy.
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3) When We May Offer a Refund or Credit
We may offer a refund, partial refund, replacement Credits, or a re-run (at our discretion) in the following situations:
A) Duplicate or incorrect charge
If you were charged twice for the same Purchase or the charged amount is clearly incorrect, we will correct it (refund the duplicate/overcharge or credit the difference).
B) Service failure (technical issue on our side)
If a paid Job fails due to a verified technical error on our side (e.g., the Service fails to create the Job, or the Service reports a failure without providing any usable result), we may:
- restore the Credits, or
- provide equivalent replacement Credits, or
- issue a refund (in limited cases).
C) Unused Credits (cool-off window)
If you purchased Credits and did not use them, you may request a refund within 14 days of the Purchase date. Refund requests are reviewed in accordance with our payment provider’s policies and approval process.
If any portion of Credits has been used, the Purchase is generally non-refundable (see Section 2).
We may refuse refunds if we detect abuse, fraud, or repeated refund requests.
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4) What Is Not Refundable
Refunds are typically not provided for:
- dissatisfaction with AI/creative output (results can vary and may not be unique);
- Jobs that completed successfully but do not meet your expectations;
- issues caused by your inputs (e.g., unclear prompts, low-quality images, corrupted files) or your device/network;
- Purchases made more than 14 days ago (for unused Credits);
- Credits that have been used (partially or fully);
- accounts suspended/terminated due to violations of our Terms;
- any third-party fees not charged by us (e.g., your bank’s fees).
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5) Chargebacks and Disputes
If you believe a charge is incorrect, please contact us first at artcomposite@gmail.com so we can help.
Filing a chargeback without contacting us may delay resolution and may result in account limitations while we investigate.
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6) How to Request a Refund
Email artcomposite@gmail.com with the subject: “Refund Request” and include:
1) the email used for your account
2) approximate Purchase date/time and amount
3) what you purchased (Credits/subscription)
4) a short explanation of the issue
5) any helpful screenshots or error messages (if applicable)
We may request additional information to verify the Purchase and prevent fraud.
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7) Refund Processing
- Approved refunds are generally issued to the original payment method, subject to our payment provider’s processing and approval procedures.
- Processing times depend on your payment provider and bank; timing may vary.
- If a refund cannot be issued to the original method, we may offer replacement Credits instead.
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8) Changes to This Policy
We may update this Refund Policy from time to time. We will update the “Last Updated” date at the top of this page. Continued use of the Service after changes means you accept the updated Policy.
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9) Contact
Refund questions: artcomposite@gmail.com